Return & Refund Policy

1. Same-week rework guarantee

If you spot a defect that’s genuinely the result of our workmanship within seven days of collection — missed panel, a streak we should have caught, a smudge in a coating finish — bring the car back and we will fix it at no additional cost. We may ask for a daytime photo first so we can plan the bay time. This guarantee does not cover new damage incurred after collection (e.g. road tar picked up on the drive home, bird droppings, scuffs against a wall).

2. Coating warranty claims

Ceramic coatings come with a written warranty card for the tier you purchased (3, 5 or 7 years), subject to the annual maintenance inspection at the studio. To claim under warranty: bring the car in, present the warranty card, and we’ll inspect under controlled lighting. If a true coating failure is confirmed, we re-apply that section at no charge. Failures caused by collision, third-party rework, automated brush washes or chemical contact outside normal driving are not covered.

3. Deposits

Coating and Concours bookings require a 30% deposit at booking to reserve the bay time and product allocation. This deposit is non-refundable but transferable: if you need to reschedule with at least 24 hours notice, we will move it to a new date of your choosing within the next 60 days.

4. Cash refunds for completed services

Because our services are bespoke and labour-based, we don’t typically issue cash refunds once work is complete. If you’re unhappy, please raise it with the studio manager within 7 days — we will almost always resolve it through rework. In rare cases where rework is not possible and the issue is clearly our responsibility, a partial refund will be offered at the studio’s discretion.

5. How to raise a claim

Email [email protected] with your name, the date of service, and a clear description of the issue. Daytime photos help. We aim to respond within one business day and to inspect the car within five.

6. Disputes

If we cannot reach a resolution, you can raise the matter with the Tribunal for Consumer Claims Malaysia (TTPM). These terms otherwise sit under our broader Terms & Conditions.